The Bord Company

The Bord CompanyThe Bord CompanyThe Bord Company

The Bord Company

The Bord CompanyThe Bord CompanyThe Bord Company

Terms and Conditions

Effective Date: September 2025


Welcome to thebord.company (the “Website”). These Terms and Conditions (“Terms”) govern your use of the Website and the purchase of products from The Bord Company Limited (“we,” “our,” “us”). By accessing or using the Website, you agree to be bound by these Terms.


1. Company Information

The Bord Company Limited

Website: thebord.company

Email: info@thebord.company

Company Registration No: 

Registered Office: Solihull, B92 7NY


2. Use of the Website

  • You must be at least 18 years old to place an order.
  • You agree not to use the Website for unlawful purposes or in a way that could damage or impair the Website.

3. Products and Availability

  • Product descriptions and images on the Website are for illustrative purposes only.
  • We make reasonable efforts to ensure that all details, descriptions, and prices are accurate, but errors may occur.
  • All products are subject to availability.

4. Orders and Payments

  • When you place an order, you will receive an email confirmation. This email is not acceptance of your order.
  • Acceptance occurs when we send you a shipping confirmation email.
  • Payments must be made in full at checkout through our secure payment providers.

5. Pricing

  • All prices are listed in GBP (£) and include VAT (where applicable).
  • Delivery costs will be added to the total before checkout.

6. Delivery

  • We aim to deliver within the timeframes stated on the Website, but delays may occur.
  • Risk of loss passes to you upon delivery.

7. Returns and Refunds

  • You have the right to cancel your order within 14 days of receiving your items, in line with UK consumer law.
  • Items must be returned unused, in original packaging, and in resalable condition.
  • Refunds will be processed within 14 days of receiving the returned goods.
  • Certain items (custom or made-to-order furniture) may not be eligible for return. This will be clearly stated at the time of purchase.

8. Warranties

  • Our products are intended for domestic use only.
  • We provide warranties in line with your statutory rights under UK law.

9. Limitation of Liability

  • We are not liable for indirect or consequential losses.
  • Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

10. Privacy and Data Protection

  • We handle your personal data in accordance with our Privacy Policy.
  • By using our Website, you consent to such processing.

11. Intellectual Property

  • All content on the Website (logos, text, images, designs) is owned by or licensed to The Bord Company Limited.
  • You may not use or reproduce any content without prior written consent.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.


13. Changes to Terms

We reserve the right to update these Terms at any time. Updated versions will be posted on this page with a revised effective date.


14. Contact Us

If you have any questions about these Terms, please contact us at:

The Bord Company Limited

Website: thebord.company

Email: info@thebord.company

Returns, Refunds & Shipping Policy

Effective Date: September 2025


At The Bord Company Limited, we want you to be satisfied with your purchase. This policy explains your rights regarding cancellations, returns, refunds, and delivery.


1. Your Right to Cancel (Cooling-Off Period)

  • Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods.
  • To cancel, you must notify us in writing (email or letter) within the 14-day period.

2. Returning Goods

  • Goods must be returned within 14 days of notifying us of cancellation.
  • Returned items must be:
     
    • Unused and in their original condition
    • In original packaging (where possible)
    • Complete with all accessories and parts
  • You are responsible for the cost of returning goods, unless the item is faulty or incorrect.

3. Refunds

  • Refunds will be processed within 14 days of us receiving the returned items.
  • Refunds will be made to your original payment method.
  • Deductions may be made if returned goods show signs of use beyond what is necessary to inspect them.

4. Exclusions (Non-Returnable Items)

We cannot accept returns on the following, unless faulty:

  • Custom-made or made-to-order furniture (tailored to your specifications)
  • Personalised items
  • Goods that have been assembled, installed, or used

5. Faulty or Damaged Goods

  • If your item arrives faulty, damaged, or incorrect, contact us within 7 days of delivery.
  • We will arrange repair, replacement, or refund, including return shipping costs.

6. Delivery Policy

6.1 Standard Delivery

  • Delivery charges are shown at checkout.
  • Estimated delivery times are provided but not guaranteed. Delays may occur due to factors outside our control.

6.2 Large / Bulky Items

  • For oversized furniture, delivery will be to the ground floor only, unless otherwise agreed.
  • Customers are responsible for ensuring adequate access into the property (doorways, hallways, staircases).
  • If delivery cannot be completed due to access restrictions, you may be charged for re-delivery or collection.

6.3 Missed Deliveries

  • If no one is available to accept delivery, our courier may attempt redelivery or request collection from a depot.
  • Re-delivery fees may apply.

7. Collection & Return of Large Items

  • For large furniture returns, we may arrange collection at your request.
  • Collection charges will be deducted from your refund unless the item is faulty or incorrect.
  • Charges vary depending on size, weight, and location — details will be provided before collection is arranged.

8. Exchanges

  • We do not currently offer direct exchanges. Please return your item for a refund and place a new order.

9. Contact Us

To arrange a return, refund, or discuss delivery issues, please contact us:

The Bord Company Limited

Website: thebord.company

Email: info@thebord.company

Copyright © 2025 The Bord Company Limited

All Rights Reserved.

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